180 Sites Monthly Care Plan Agreement
IntroductionWe’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what, and when, and what will happen if something goes wrong. In this contract, you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.
In a NutshellYou are hiring 180 sites to provide monthly website management. We will provide this service for you for as long as you wish, we would love to serve your company for many years. If you do intend to cancel your monthly site management you may do so at any time. We do require a 30-day notice if you do intend to cancel, this way we have sufficient time to offload your website and deliver your website to your team to be uploaded onto your own hosting. If you cancel without a 30 day notice your website may go down prematurely before we are able to transfer all of your website files over to you.
What Will be Included in the Monthly MaintenancePremium web hosting, security certificates (HTTPS), 3rd party daily backups, uptime monitoring (15 min interval), daily security checks, daily performance checks, plugin updates, theme updates, WordPress updates, unlimited content edits, unlimited support available when you need it!
Tech SupportYou can request updates to your website anytime by visiting your account and navigating to the support area, or you may visit 180sites.com/update/ if you are for any reason experiencing difficulties with your website you may reach out to your project manager assigned to your account. All tech support needed to keep your website running smoothly is included for free at no extra cost. We will respond to your email in a timely manner, please allow up to 2 business days for us to address any technical difficulties.
CommunicationYour main contact for updates to your website will be your client success manager. Although the owners of the company or our CEO, may at times reach out to you, it's important to follow communication guidelines with the prescribed team members assigned to you for the best outcome. If you do not follow our communication guidelines, there may be delays or breakdowns in communication. Please communicate with your assigned team members only. All update requests must go through https://180sites.com/update/
LegalitiesWe’ll carry out our work in accordance with good industry practice and at the standard expected from a qualified person with relevant experience. That said, we can’t guarantee that our work will be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings, or other incidental, consequential or special damages, even if you’ve advised us of them.
Payment ScheduleWe’re sure you understand how important it is as a small business that you keep up on your automatic billing. Your credit card will be billed monthly for the amount agreed upon once per month on a month-to-month basis.
Late Payments We understand you may miss a payment due to insufficient funds or changing your credit card, we understand this and allow for one missed payment per year. If you miss multiple payments within one calendar year you may be subject to a $50 late fee per additional missed payment. If you cancel your billing prematurely there is a $50 reactivation fee. If you are delinquent for more than one month in your billing, your website will be automatically frozen.
Delinquent PaymentsIf you miss one monthly payment our system will continuously try again to run your credit card. If your monthly payment is missed again and you are delinquent on two or more monthly payments your website will automatically be paused until all of your past due balance is reconciled.
Governing Law/ ForumThis Agreement shall be construed in accordance with the internal laws of the State of California, without regard to conflict of laws rules. The venue shall be in a court of competent jurisdiction in the State of California, Riverside County, and both parties expressly consent to jurisdiction in such courts.
Attorney FeesIn any legal action between the parties concerning this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and costs.
IndemnityEach party agrees to defend, indemnify, and hold harmless the other party and its officers, directors, agents, affiliates, distributors, representatives, and employees from any and all third party claims, demands, liabilities, costs, and expenses, including reasonable attorney’s fees, costs and expenses resulting from the indemnifying party’s material breach of any duty, representation, or warranty under this Agreement.
SeverabilityIf any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining portions of this Agreement shall remain in full force and effect and construed so as to best effectuate the original intent and purpose of this Agreement.
The Dotted LineBy signing this contract, you agree to the terms and conditions outlined by 180 sites and agree to fulfill any and all payments enclosed in this document.
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Signed by Ryan Golgosky
Signed On: June 22, 2021
If you have questions about the contents of this document, you can email the document owner.
Document Name: 180 Sites Monthly Care Plan Agreement
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